Terms & Conditions
Terms of agreement
1. The basic concepts.
1.1. Online store - an Internet site located at: https://hemprussia.ru/ on which the Goods offered by the Seller for purchase and all subdomains associated with it are presented;
1.2. Online store visitor - a person who came to the website of an online store without the purpose of placing an Order;
1.3. User - an individual or legal entity, a visitor to the online store, accepting the terms of this Agreement and wanting to place orders in the online store;
1.4. Buyer - User who placed an order in the online store;
1.5. The seller is Trading House Klintrading LLC OGRN 1187746584189, TIN 7713459914 address: 127422, Moscow, st. Timiryazevskaya d. 38/25, floor 1 room. III room 17;
1.6. Product - items presented for sale in the online store;
1.7. Order - duly executed request of the Buyer for the purchase and delivery to the address specified by the Buyer / through pickup of the Goods selected in the online store.
2. General provisions.
2.1. The seller sells the Goods through the online store.
2.2. When ordering Products through the online store, the User agrees to the conditions set forth below. In case of disagreement with the conditions set forth in this User Agreement (hereinafter - the Agreement or the Public Offer), the User is obliged to immediately stop using the service and leave the Online Store.
2.3. This User Agreement, as well as information about the Goods, are a public offer in accordance with Article 435 and clause 2 of Article 437 of the Civil Code of the Russian Federation.
2.4. The agreement may be amended unilaterally by the Seller without notifying the User / Buyer. The new version of the Agreement shall enter into force after 10 (Ten) calendar days from the date of its publication.
2.5. A public offer is recognized as accepted by the Visitor of the Online Store / Buyer from the moment of registration of the Visitor in the Online Store, the Buyer places the Order without authorization, the moment the Customer accepts the Order by phone +7 (495) 789-27-86.
2.6. Carrying out the Order, the User / Buyer agrees that the Seller may entrust the execution of the Agreement to a third party, while remaining responsible for its execution.
2.7. All rights and obligations under the Agreement concluded with the User arise directly from the Seller.
3. Subject of the agreement.
3.1. The subject of this Agreement is the provision of the opportunity for Users to purchase the goods presented in the online store.
3.2. This Agreement applies to all types of Goods and services presented in the Online Store, as long as such offers with a description are present in the Online Store catalog.
4. Registration in the online store.
4.1. Registration in the online store is carried out by clicking on the button https://hemprussia.ru/simplecheckout/ (registration)
4.2. Registration in the online store is not required to place an Order.
4.3. The seller is not responsible for the accuracy and correctness of the information provided by the user during registration.
4.4. The user agrees not to inform third parties the username and password specified during registration.
4.5. The communication of the User / Buyer with the representatives of the Seller should be based on the principles of generally accepted morality and communication etiquette. It is strictly forbidden to use obscene words, abuse, abusive language, as well as threats and blackmail, regardless of in what form and to whom they were addressed.
5. Goods and purchase order.
5.1. The seller ensures the availability in his warehouse of the Goods presented in the online store. The photographs accompanying the Product are simple illustrations to it and may differ from the actual appearance of the Product. The descriptions / specifications that accompany the Product do not claim to be exhaustive and may contain typos. To clarify information on the Goods, the Buyer must contact the Seller by any means of communication specified in the online store.
5.2. In the absence of the Goods ordered by the Buyer at the Seller’s warehouse, the latter has the right to exclude the specified Goods from the Order or cancel the Buyer’s order by notifying the Buyer by sending an appropriate e-mail to the address indicated by the Buyer during registration or by calling the Seller.
5.3. In the event of cancellation of a fully or partially prepaid Order, the cost of the canceled Goods shall be returned by the Seller to the Buyer in the manner in which the Goods were paid.
5.4. The Buyer is solely responsible for providing incorrect information, which entailed the impossibility of the Seller to properly fulfill its obligations to the Buyer.
5.5. When processing the Order, the Seller, if necessary, can clarify the details of the Order, agree on the date of delivery. Delivery date depends on the availability of the ordered Goods in the Seller’s warehouse and the time required for processing and delivery of the Order.
5.6. The date of delivery of the Goods may be unilaterally changed by the Seller if there are objective, in the opinion of the Seller, reasons or force majeure.
6. Delivery of the order.
6.1. Pickup of goods is carried out from a warehouse at the address: Moscow, st. Timiryazevskaya, d.38 / 25
6.2. The Buyer who placed the Order in the online store and indicated the delivery address located outside the Kaliningrad Region agrees that his Order will be transferred to another Seller who sells the same or similar goods in the territory covering the Buyer's delivery address.
6.3. Delays in delivery are possible due to unforeseen circumstances that did not occur through the fault of the Seller.
6.4. Upon delivery, the Order is handed over to the Buyer or to a third party specified in the Order as the recipient (hereinafter the Buyer and the third party are referred to as the “Recipient”). If it is impossible to receive the Order paid in cash by the above persons, the Order can be handed to a person who can provide information about the Order (number of the shipment and / or name of the Recipient), as well as pay the full cost of the Order to the person who delivers the Order.
6.5. In order to avoid cases of fraud, as well as to fulfill the obligations undertaken, upon delivery of the prepaid Order, the person delivering the Order has the right to request an identity document of the Recipient, as well as indicate the type and number of the document provided by the Recipient on the receipt for the Order. The seller guarantees the confidentiality and protection of the personal data of the Recipient.
6.6. The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment of the transfer of the Order to him and the Recipient of the Order affixes a signature in the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller shall reimburse the Buyer for the cost of the Order prepaid by the Buyer and delivery in full after receiving confirmation of the loss of the Order from the Delivery Service.
6.7. The delivery cost of each Order for individuals is calculated individually, based on information about the delivery address of the Goods, weight, dimensions and delivery method. Delivery cost is indicated in the online store when placing the order.
6.8. Sending goods to the city of Kaliningrad is carried out the day after the receipt of the application at the terminal of the transport company, provided that the application is posted before 12:00 local time on a business day. Applications submitted after 12:00 local time on a business day are delivered after one business day. An application submitted on the eve of a weekend (Saturday, Sunday and public holidays are considered to be days off) is delivered on the next business day, or through one business day.
6.9. The obligation of the Seller to transfer the goods to the Buyer is considered fulfilled at the time of delivery of the Goods by the courier to the Recipient or receipt of the Goods by the Recipient at a predetermined place of delivery of the Order (including the pick-up point).
6.10. When accepting the Order from the courier, the Recipient is obliged to inspect the delivered Goods and check for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the service life of the delivered Goods and the integrity of the package. In the absence of claims to the delivered Goods, the Recipient signs in the “Order Delivery Form” or another similar document provided by the courier and pays for the Order (in the absence of a 100% prepayment or a valid contract for legal entities). The signature in the accompanying documents indicates that no claims have been made by the Recipient to the Goods and the Seller has fully and properly fulfilled its obligation to transfer the Goods.
6.11. For legal entities - clients, upon receipt of the goods, it is necessary to have a seal or a power of attorney.
6.12. The time spent by couriers delivering goods sold by the Seller to the Recipient is limited to 10 minutes.
6.13. The goods presented in the online store meet the requirements of the legislation of the Russian Federation.
6.14. To clarify the date, time and, if necessary, the delivery route, please contact the operator / manager using any communication method indicated in the online store.
6.15. The User understands and agrees that the delivery is a separate service that is not an integral part of the Goods purchased by the Buyer, the execution of which ends when the Recipient receives the goods and makes a payment for it.
7. Payment for the goods.
7.1. The price of the goods sold in the online store is indicated in Russian rubles, including VAT.
7.2. The price of the goods is indicated in the online store. If the price of the Goods ordered by the Buyer is incorrectly indicated, the Seller informs the Buyer about this to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled. If the Order has been paid, the Seller returns to the Buyer the amount paid for the Order in the same way that it was paid.
7.3. The price of the Goods in the online store can be changed by the Seller unilaterally. The price of the Order made before the change in the price of the Goods is not subject to change.
7.4. Individuals are paid for cash (by cash receipt) and non-cash payment (payment via terminals by credit cards) to the courier upon delivery, or at the office for pickup.
7.5. Legal entities Payment is made in cash (by cash receipt) and by bank transfer (based on the contract and invoice).
7.6. Features of payment for goods using bank cards.
7.6.1. In accordance with the regulation of the Central Bank of the Russian Federation “On the issue of bank cards and on transactions performed using payment cards” dated December 24, 2004, No. 266-P, bank card operations are performed by the card holder or by an authorized person.
7.6.2. Bank card transactions are authorized by the bank. If the bank has reason to believe that the operation is fraudulent, the bank is entitled to refuse to carry out this operation.
7.6.3. In order to avoid cases of various types of unlawful use of bank cards when paying, all Orders paid with a bank card are checked by the Seller. In order to verify the identity of the owner and his eligibility to use the card, the Seller has the right to demand from the Buyer who placed such an order to present an identity document.
7.7. The seller has the right to provide discounts on the Goods and establish a bonus program. The types of discounts, bonuses, the procedure and terms of accrual are determined by the Seller independently and are indicated in the online store.
7.8. An order is considered incomplete if the Buyer has informed of a change in the purchase decision before the start of assembly of the order in the warehouse. If the Buyer informed the Seller about this after the moment the assembly of the order began at the warehouse, then changes in the configuration are not possible.
8. Return of goods.
8.1. Returned goods that are not in use are sealed in their original packaging.
8.2. Exchange of goods with marriage is based on the conclusion of the Service Center.
8.3. The seller takes all possible measures to minimize the time period for the exchange of goods. The maximum period for the exchange of goods may not exceed the periods established by the legislation of the Russian Federation.
9. Confidentiality and information protection.
9.1. The User / Buyer personal data is processed on the basis of Federal Law No. 152 “On Personal Data” and in accordance with the Seller’s policy regarding the processing of personal data.
9.2. When registering, the User provides personal data.
9.3. By submitting his personal data to the Seller, the Visitor / User / Buyer agrees to the processing of personal data, the receipt of personal data by the Seller from the Visitor / User / Buyer and other persons, the transfer of personal data to third parties to achieve the goals of processing personal data and confirms that, making a decision, it is valid freely, by his own will and in his interest.
9.4. Consent to the processing of personal data is given for the purpose of informing about new products, special promotions and offers, fulfilling obligations under this Public Offer, organizing the delivery of goods to Buyers, monitoring the satisfaction of the Visitor / User / Buyer, and also monitoring the quality of services provided by the Seller.
9.5. The processing of personal data is understood as any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need arose during the performance of obligations), depersonalization, blocking, deletion, destroyed ie personal data.
9.6. The seller has the right to send informational, including advertising messages, to the User’s / Buyer's e-mail and mobile phone with his consent, expressed by means of taking actions that uniquely identify this subscriber and allowing him to reliably establish his will to receive the message. The User / Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal by informing the Seller about his refusal by phone or by sending a corresponding application to the Seller’s email address. Service messages informing the User / Buyer about the order and the stages of its processing are sent automatically and cannot be rejected by the User / Buyer.
9.7. Consent may be revoked at any time by revoking the acceptance of this Public Offer by writing to the Seller. The processing of personal data can be continued if there are grounds specified in clauses 2–11 of part 1 of article 6, part 2 of article 10 and part 2 of article 11 of the Federal Law No. 152 “On Personal Data”.
9.9. The seller receives information about the ip-address of the visitor of the online store. This information is not used to identify the Visitor.
10. Validity of the Public Offer.
10.1. This Public Offer comes into force from the moment of its acceptance by the Visitor / Buyer, and is valid until the withdrawal of the acceptance of the Public Offer.
11. Additional conditions.
11.1. The seller has the right to assign or in any other way transfer his rights and obligations arising from his relationship with the Buyer to third parties.
11.2. The online store and the services provided may be temporarily partially or completely unavailable due to preventive or other work, or for any other technical reasons. The technical service of the Seller has the right to periodically carry out the necessary preventive or other work with or without prior notice to Buyers.
11.3. In case of questions and complaints from the User / Buyer, he must contact the Seller by phone or other accessible means. The parties will try to resolve all disputes arising through negotiations, if the agreement is not reached, the dispute will be referred to the judicial authority in accordance with the current legislation of the Russian Federation.